The Department of Immigration plans to overhaul its procedures to make immigration services more user-friendly, efficient, and effective.
Minister for Home Affairs and Immigration Pio Tikoduadua announced the review, which will focus on streamlining processes, enhancing customer service, and utilizing technology.
The initiative aims to cut down on paperwork and unnecessary steps, easing the navigation through the immigration system for individuals.
Tikoduadua indicated that a fast-track process for urgent and high-priority cases will be implemented to ensure timely decision-making. Clear guidelines and timelines for processing various types of visas and permits will also be established, providing transparency and predictability for applicants.
Training for immigration officers will be enhanced, focusing on courteous and knowledgeable services through regular customer service workshops and updates on immigration policies and procedures.
A dedicated customer support helpline and online chat service will be created to promptly assist applicants with their queries and concerns.
Regular surveys will be conducted to gather feedback from applicants and continuously improve services based on their experiences.
An online application portal will be introduced, allowing individuals to submit applications, track their status, and receive updates electronically. This is expected to significantly reduce wait times and enhance the overall user experience.
Improved biometric systems for identity verification will ensure the security and integrity of the immigration process. Additionally, data analytics will be utilized to monitor and manage application trends, helping to allocate resources more effectively and anticipate future needs.