The Cabinet has approved the creation of a Financial Services Ombudsman (FSO) within the Reserve Bank of Fiji (RBF).
This new FSO in the RBF aims to enhance the current complaints management function handled by the RBF.
The FSO’s role is to address complaints from consumers about banks, insurers, and other financial service providers.
The FSO will offer an accessible and impartial platform for dispute resolution, specializing in investigating, mediating, and delivering fair resolutions tailored to the unique issues faced by consumers.
The effectiveness of the FSO within the RBF will be evaluated after two years.