Medication Mix-Up Raises Concerns Over Patient Safety in Lautoka Pharmacy

A pharmacy in Lautoka is facing scrutiny after a complaint was lodged regarding a medication error that allegedly involved providing a patient with ear drops instead of the eye drops that had been prescribed for cataract surgery. Zillah Prakash, the concerned parent, reported that her mother, Esther Kurpuwati, experienced distress from the mix-up, particularly since the drops were intended for use prior to the surgery scheduled for March 18.

The incident began when Ms. Prakash purchased the eye drops on March 12, but upon a follow-up appointment on March 26, it was revealed that Ms. Kurpuwati had been applying ear drops three times a day. Following the surgery, the doctor detected the mistake and requested clarification from the pharmacy regarding the error.

“This shocking revelation raises serious concerns about the potential adverse effects this may have on my mother’s vision,” Ms. Prakash stated, voicing her concerns over the mistake and the anxiety it has caused her family. She has appealed to the Ministry of Health and Medical Services for a thorough investigation to prevent future errors, emphasizing the need for patient safety.

In Fiji, the Pharmacy Profession Act 2011 governs such incidents and outlines the responsibilities of pharmacists in medication dispensing. Priyanka Prasad, president of the Fiji Pharmaceutical Society, expressed that while they do not oversee the regulatory bodies, they encourage pharmacists to adhere to best practices ensuring patient safety. The Fiji Pharmacy Profession Board is currently conducting an investigation into this complaint.

The potential ramifications of medication errors, such as the incident in Lautoka, emphasize the importance of vigilance and thorough communication in healthcare settings. As this incident unfolds, it is hoped that it will lead to reinforced processes to safeguard patient well-being and inspire pharmacies to enhance their medication dispensing practices.

In related cases, the Fiji Medical Association has encouraged patients to utilize proper channels for addressing grievances against medical professionals. This reflects an ongoing commitment to improving transparency and accountability in healthcare, which is vital for maintaining public trust.