Irimaia Rokosawa, the CEO of the Land Transport Authority (LTA), is urging the public to report public service vehicle (PSV) drivers who fail to comply with LTA regulations, particularly those who refuse service. He emphasized the importance of filing formal complaints rather than using social media, which he believes does not effectively address the issues at hand.
During a recent public consultation on the taxi permit process at the Fiji Teachers Association Hall, Mr. Rokosawa highlighted that formal complaints allow the LTA to take necessary action against non-compliant drivers. He stressed that once a complaint is filed, it is essential for the complainant to support the process, especially if the case goes to court.
Mr. Rokosawa acknowledged that many whistleblowers tend to withdraw from the process, allowing violators to continue their misconduct. He expressed the LTA’s readiness to assist in documenting complaints, which can lead to issuing traffic infringement notices against offenders.
He reiterated that PSV drivers are expected to adhere to a established code of conduct, and refusal of service based on destination or passenger characteristics contravenes LTA regulations. The public has access to formal channels to report these concerns, including the 582 platform and contact information for LTA officers.
This appeals to the community to engage more actively with local authorities rather than relying on online platforms for resolution highlights a constructive approach to improve public transport services in Fiji. Regular communication between the LTA and the public can foster a safer and more compliant transport environment, ultimately benefiting everyone involved.
This initiative can also empower the community by giving them a direct role in holding service providers accountable, potentially leading to a positive change in driver behavior and service reliability.
Leave a comment