The recent opening of KPMG’s AI Hub in Garden City, Suva, represents a key development in the professional technology services sector for Fiji and the broader South Pacific. This initiative is an extension of KPMG Enterprise’s Fiji Dynamix based in Nadi and aims to utilize artificial intelligence (AI) to enhance the firm’s operations and client services.
KPMG Australia’s chief digital officer, John Munnelly, and KPMG Fiji’s managing partner, Lisa Apted, discussed with a local publication the Hub’s objectives and various functions. They emphasized that their vision extends beyond internal innovation to empower local talent and promote a culture of continuous learning and adaptation.
Mr. Munnelly highlighted the Hub’s main goal, stating that KPMG’s AI strategy is aggressive and responsible. “We intend to incorporate AI into all aspects of our work to stay at the forefront of this transformation,” he explained. He noted that the focus would be on developing solutions to improve productivity and streamline operations, starting within the company and extending to clients in sectors such as education, healthcare, and finance.
Ms. Apted described the AI Hub as revolutionary, offering Fijian employees the chance to lead the development of AI programs. “We aim to build capabilities that not only benefit KPMG but also empower the local workforce to engage with advanced technologies,” she said.
The AI Hub plans to address around 80 use cases in the upcoming months, including tools to aid research and automate proposal writing. “The opportunities are endless,” stated Mr. Munnelly, stressing the objective of enhancing productivity and providing innovative resources that redefine conventional workflows.
Additionally, Ms. Apted mentioned the internal tools under development, such as KPMG’s own version of ChatGPT, named Kim Chat, which improves information retrieval and knowledge sharing within the company. This advancement reflects the trend of AI as a significant driver of efficiency and innovation.
A core element of the AI Hub’s mission is its dedication to nurturing local talent. Mr. Munnelly expressed admiration for the enthusiasm and creativity of young professionals in Fiji, which has been integral in their recruitment for the Hub. He stated, “We are inspired by the eagerness of young professionals to learn about AI. This center offers them valuable skills and access to global projects.”
Ms. Apted also shared her enthusiasm for the opportunities that the AI Hub will create for young Fijians, with intentions to expand the team and provide significant career development prospects for new graduates interested in related fields.
Collaboration is central to KPMG’s AI Hub strategy, with plans to actively partner with local universities to facilitate pathways for students into the tech industry. Mr. Munnelly emphasized the importance of partnerships, especially in attracting women to tech roles, mentioning a recent session aimed at inspiring young women in technology.
KPMG is prioritizing training and educational initiatives, developing 130 AI-related courses for its employees. Mr. Munnelly also pointed out the significance of “trusted AI,” where ethical considerations are woven into AI development. “Every tool undergoes a governance framework review to ensure ethical standards are met,” he added.
The Hub faces challenges, as Mr. Munnelly acknowledged the ongoing necessity for training and adaptation to keep pace with rapidly evolving technology. He noted that the swift progression of AI requires continuous learning, which is essential for the team.
He also mentioned the framework KPMG has established to ensure compliance with ethical standards in AI development before any tool is built.
In measuring success, KPMG employs metrics based on digital full-time equivalents (FTEs), which gauge both the quality and quantity of time saved by AI tools. The Hub is expected to contribute approximately 125 digital FTEs this year, with a goal to double that number in the future.
Looking ahead, Mr. Munnelly and Ms. Apted expressed confidence in the Hub’s prospects. “The talent here is raw but promising. We are dedicated to developing it,” Mr. Munnelly remarked, emphasizing that the foundation built in Fiji could lead to possible expansions as demand for AI solutions increases. Ms. Apted believes that the AI Hub will not only transform KPMG’s operations but will also significantly influence the technology landscape in Fiji. “This initiative is a game changer for our community and the economy. We are thrilled about the possibilities it offers,” she concluded.
Overall, KPMG’s AI Hub in Suva signifies more than just a technological advancement.