Seven years ago, Francis Lee took on the role of general manager at the Shangri-La Fijian Resort and Spa, revitalizing the resort to its former glory as one of Fiji’s premier destinations. Despite fierce competition within the tourism sector, Mr. Lee embraced the challenge presented by the hotel owners.
With nearly 40 years of experience and having managed over 30 Shangri-La hotels around the globe, Mr. Lee was called upon for his expertise in renovation and restructuring. Interestingly, he had the option to work in the Maldives or Mauritius as well, but chose Fiji, marking it as one of the best decisions of his career.
Before moving to Fiji, Mr. Lee managed the Hylandia by Shangri-La Hotel in Yunnan, China, and had an impressive international background in the hospitality industry, working in places like Australia, the Bahamas, and Japan. His decision to relocate was influenced by positive feedback he found online about how Fiji had some of the happiest people in the world, prompting him to believe he too could find happiness there.
One of Mr. Lee’s key contributions to the resort was the introduction of a waterpark, which has become a major attraction for both guests and local visitors. He proposed the idea to the owners, who were supportive, and together they invested around $150,000 in a high-quality waterpark from Germany. What sets this waterpark apart is that entry is free to guests, allowing families to enjoy it without the hefty fees typically found in similar venues elsewhere.
This approach not only enhances customer satisfaction but also fosters community engagement by creating job opportunities for locals. Mr. Lee expressed his joy in supporting the community, emphasizing that when guests are happy, so are the locals, creating a win-win scenario for all involved.
In conclusion, Mr. Lee’s leadership at the Shangri-La Fijian Resort and Spa has not only reinvigorated the property but has also positively impacted the local community. His initiatives demonstrate a dedication to providing happiness through hospitality, underscoring the belief that service and community well-being can go hand in hand.
Francis Lee’s journey in Fiji serves as an inspiring example of how leadership and thoughtful decisions in the tourism industry can lead to collective joy and prosperity for both guests and locals.
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