Deputy Prime Minister and Minister for Communications Manoa Kamikamica is addressing the increasing public dissatisfaction with the e-ticketing card renewal process in Fiji. Currently engaged in discussions with Vodafone, Kamikamica is responding to reports of long queues at outlets, including a concerning incident where an elderly individual fainted in Nausori.
Emphasizing the government’s commitment to ensuring a smooth rollout, Kamikamica is pushing for Vodafone to expedite the process and enhance customer service. He acknowledged that nearly a third of the population relies on bus services and stressed the importance of adequate resources to facilitate a better registration experience for users.
“We probably need to put a bit more resources into the registration process,” he stated during the meeting, expressing a desire for Vodafone to explore further improvements to streamline the interaction for commuters.
While some members of the public have suggested reverting to cash due to the ongoing frustrations, Kamikamica reassured citizens that the updated cards offer offline top-ups and alternative payment options like QR Pay and M-Paisa, which are designed to mitigate the risks associated with carrying cash.
He also encouraged the public to report issues directly to Vodafone via hotline 155 or contact him, reinforcing the government’s accountability in this evolving situation. The Deputy Prime Minister highlighted the importance of transition to the new system, which is intended to enhance safety for bus drivers against potential robbery incidents linked to cash handling.
This proactive approach from both the government and Vodafone signifies a commitment to improving public transport systems. Past efforts have shown that frustrations can lead to enhancements in user experience, such as the introduction of offline top-up capabilities after previous connectivity issues. Thus, with collaborative efforts, there is potential for developing a more user-friendly, reliable, and efficient transport system in Fiji.
Overall, this situation is evolving, and with the right adjustments, it could lead to a more robust and accessible public transportation environment that benefits all Fijians.
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