ANZ Fiji faced a significant payment system outage starting from Monday, December 30, 2024, causing frustration among its customer base, which consists of approximately 200,000 individuals. For three days, many customers were unaware of the situation, as the bank did not issue a public notice regarding the technical difficulties.
According to ANZ’s country head for Fiji, Rabih Yazbek, the bank’s technology teams have been diligently working to address a complex technical issue that has arisen. Mr. Yazbek acknowledged that the public holiday period exacerbated the challenges faced in resolving the matter.
“We understand the impact this has had on our customers, and we sincerely apologize for any inconvenience this may have caused,” Yazbek stated. Thankfully, he confirmed that a resolution was achieved early this morning, and normal payment processing should now be restored.
Customers who are still experiencing issues or are concerned about potential fees incurred during the outage are encouraged to reach out to the bank’s helpline at 132 411.
This situation underscores the importance of timely communication during technical difficulties, especially within the banking sector, which relies heavily on customer trust. The fact that ANZ Fiji is actively addressing the issue and has provided a resolution is a positive step forward, and hopefully, this experience will lead to improved communication strategies in the future to keep customers informed during similar challenges.
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