ANZ Fiji faced a significant payment system outage starting on Monday, December 30, 2024. Over the past three days, numerous frustrated customers reported a lack of communication from the bank regarding the issue, with no public notification released. The only way customers learned about the outage was by contacting the Helpline.
Rabih Yazbek, the ANZ country head for Fiji, explained that their technology teams have been diligently working to resolve a complex technical problem. He acknowledged that the situation has been made more difficult due to the challenges associated with the public holiday period.
“We recognize the inconvenience this has caused our customers, and we sincerely apologize,” said Mr. Yazbek. He noted that a resolution was completed early this morning, and normal payment processing has resumed.
Customers who are still facing issues or believe they incurred additional bank fees due to the outage are urged to contact the bank at 132 411. It is worth mentioning that ANZ Fiji serves at least 200,000 customers, making prompt resolution a priority.
Additional comments: It’s important for financial institutions to maintain clear communication with their customers during outages to prevent frustration and confusion. The rapid response from ANZ’s technical teams and their commitment to resolution can help rebuild trust with their clients.
Summary: ANZ Fiji experienced a payment system outage since December 30, 2024, leaving customers frustrated due to a lack of communication. The bank’s country head apologized and confirmed that services have been restored, encouraging customers to reach out if issues persist.
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