ANZ Fiji faced a significant disruption in its payment system beginning Monday, December 30, 2024, leaving many customers frustrated for three days. The bank did not issue a public announcement regarding the outage, leading to confusion among clients who were only informed about the situation when they reached out to the Helpline.
Rabih Yazbek, the country head of ANZ Fiji, explained that their technology teams have been working diligently to resolve a complex technical issue. He acknowledged that the problem was exacerbated by the public holiday period, which presented additional challenges.
Yazbek expressed understanding of the customers’ frustrations, stating, “We sincerely apologize for any inconvenience this may have caused.” He confirmed that a fix was implemented early this morning, and normal payment processing has resumed as of today.
Customers who continue to encounter problems or suspect they incurred extra bank fees due to the outage are urged to contact the bank at 132 411 for assistance.
With over 200,000 Fijians relying on ANZ Fiji for their banking needs, the bank’s prompt response to the resolution and their ongoing commitment to customer service will be crucial in restoring client trust and satisfaction after the disruption.
This incident highlights the importance of effective communication during service interruptions, and it serves as a reminder for all financial institutions to proactively inform their customers to enhance transparency and trust.
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