ANZ Fiji faced a significant payment system outage beginning December 30, 2024, causing distress among customers who had not received any public notice about the issue. For three days, those who reached out to the bank’s Helpline were the only ones informed about the situation.
Rabih Yazbek, the ANZ country head for Fiji, stated that their technology teams have been working to resolve the complex technical challenges presented by the outage. The resolution process has been hindered by the public holiday period, further complicating their efforts.
“We recognize the inconvenience this has caused our customers and sincerely apologize,” Yazbek said. He added that their team had successfully addressed the issue early in the morning, and normal payment processing has resumed.
Customers who are still facing difficulties or believe they have incurred extra fees due to the outage are urged to contact the bank at 132 411. ANZ Fiji serves approximately 200,000 individuals.
This incident highlights the importance of communication during system outages, as timely notifications can greatly alleviate customer anxiety and frustration. It’s encouraging to see that the bank has resolved the issue promptly and is committed to supporting its customers through any lingering concerns. Overall, the proactive measures taken by ANZ Fiji post-outage largely reflect a customer-centric approach, aiming to restore confidence in their banking services.
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